WE MAKE TECH TROUBLES DISAPPEAR
Customer Support
Start here if you’re experiencing problems with internet service.
Issues with Your Internet?
Before you report your trouble, try these helpful tips. You’d be surprised how often there’s a quick fix.
If your internet is not working on your wireless or wired connection, your first step is to reboot (power on/off) all of your connected devices such as phones, computers, and your router. The router is what provides wireless connection to most devices. Reboot the router by simply unplugging for 15 seconds and then plugging back in to power. If internet via your Wi-Fi connection is out after rebooting your router, the next step to troubleshooting is to bypass your router. To bypass, you will need a device (such as a laptop or desktop) that has an ethernet port. You will need to have one end of the ethernet cable plugged directly from the MCF jack to your device. If internet service is still out after rebooting router and/or bypassing your router, please contact us.
During Normal Business Hours:
If you experience internet trouble
Monday – Friday 8:00 a.m. – 5:00 p.m.
Call: 574-223-2191 – Option #3
Text: 574.223.0100
Email: support@rtc1.com
Web Chat: Click on the blue icon on the bottom right of our website.
While we don’t like to have issues, we do like to hear about them when they happen. If we don’t know it’s broke, we can’t fix it.
After Hours, Weekends, Holidays
If you experience internet trouble outside our normal business hours, call this number:
Call: 574-223-2191 – Option #3
24/7 Support
Visit our portal or give us a call.
If you are experiencing issues with your service, please don’t hesitate to call us! You’re covered 24/7. If you are calling outside of business hours, our 24/7 help desk and on-call staff are standing by to assist you.